Issue: Gateway limit is set to 12. New installation of Endpoint might downgrade Endpoint version to 5.8.4.0729


Affected Products: Web Filtering only. Endpoint version 5.8.21.0000 and 5.8.21.0517.


Description: 

Older versions of Endpoint (versions below 5.8.21.0517) have gateway limit set to 12 IP addresses only. Endpoint version 5.8.21.0517 has a limit of 32 IP addresses.

New installation of Endpoint might downgrade Endpoint version to 5.8.4.0729 as there is no antivirus associated with the current endpoint.


Solution: Please follow the steps provided below:


1. Replace the contents of the "C:\Program Files(x86)\Cloud Client\avbdapi.cfg" with the following two lines.


library:3.0.0.71

folder:avbdapi3.0.0.71


2. Restart the service and check for Endpoint updates. Once the Endpoint is updated, the gateway limit will be set to 32 IP addresses.


Note: Please note that it should be fixed in the future update.