This usually is when your organization is switching the ISP and new IP(s) are provided. In this case, you would need to update new Public IP(s) in the iSheriff console. That is the only change required. Here are the steps:


  • Login to your Cloud Web Security Portal.
  • Navigate to Filter Management à Web Filter à Setup
  • Add the new public IP address(es) under the Source IP Addresses section and save settings.

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Note:

  • The public IP address(es) are the outside IP address(es) of your proxy server, firewall, or edge router where Network Address Translation (NAT) takes place. 

  • This step is not needed when using endpoint for web filtering as it performs user identification; however, it is mandatory to add all address(es) when you are redirecting (Port Forwarding) web traffic from your NAT device to the Cloud Web Security Clusters.

  • Once the IP address(es) have been added and saved, they will stay in Verified - Pending status as shown below. Please wait for the status to change to Verified - Yes before start forwarding your web traffic.




When using iSheriff Email Filtering 

  • Login to your Cloud Web Security Portal.
  • Navigate to Filter Management à Email Filter à Setup
  • Add the new public IP address(es) under the Source IP Addresses section and save settings.

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Important:

  • Delete the old IP(s) when finsh adding new IP(s)