This article explains the instructions to perform if you are being asked for Username and password for User quarantine.



The user quarantine works on a token system and this token is valid for 24 hours.

(From the time the you receive the quarantine digests in the Inbox)



1: You click on the link for accessing the quarantine e-mails in the inbox.


2: You are prompted for username and password.




1: Please click on "No Password"

2: Please enter the user e-mail address and click on request access.

3: The link to the quarantine will be sent to you via e-mail within 5 minutes.



Please contact support {} in case you face any issues.