Common LDAP Group Synchronization Errors

 

• Cannot read group. Check Group search filter and Group type

If you are using a new query (different database for user and group) for group retrieval, there is an error on the query filter or in the group field value. See Group configuration and check the values of: Group type, Group attribute, Member of attribute.


• Host name empty or incorrect

Check the value of Hostname field on Server tab. Check if you can reach the host address with a ping. Verify there is no firewall blocking the connection.


• Cannot connect to LDAP host. Check Host Name, Login Name and verify Anonymous Login

If you are using Anonymous Login, verify that the host is able to accept this connection. Check password and Hostname.

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Note

The connection could be established, but the host is denying access.


• Cannot connect with anonymous user

The host is not configured to allow anonymous login.


• Cannot bind to user. Check Login Name and password

The credentials are not valid.

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Note

The connection could be established, but the host is denying access.


• Cannot read alias list. Check Email alias attribute and Email alias search filter


• You must also include the primary email alias attribute within the email aliases field, in addition to any secondary email alias attributes